Terms Of Use


“Applicable Law” shall mean any law, statute, order, decree, rule, injunction, license, permit,

consent, approval, agreement and/or regulation of any government authority, and/or other

legislative or administrative action of a government authority, and/or a final decree, judgment or

order of a court which relates to and/or shall be rendered applicable, directly or indirectly, to the

provisions of these Terms and Conditions, the User and/or the Company within the territorial

jurisdiction of the United States of America and the State of Massachusetts.

“Platform” or ‘NIM NIM’ shall mean the web and app based Platform providing laundry, dry

cleaning ,deep shoe cleaning and repair services.

“Company” shall mean [Details of the company Hosting NIM NIM] a Company incorporated

under the Company laws of the State of Massachusetts having registered office at[-].

“Content” will include (but is not limited to) images, photos, audio, video, location data, nearby

places, and all other forms of information or data.Private and Confidential

For Discussion Purposes only

"User Content" means content that the User uploads, shares or transmits to, through or in

connection with the Services, such as likes, ratings, reviews, images, photos, messages, profile

information, and any other materials that the User publicly displays or displayed in his account


"NIM NIM content" means content that Company creates and make available in connection

with the Services including, but not limited to, visual interfaces, interactive features, graphics,

design, compilation, computer code, products, software, aggregate ratings, reports and other

usage-related data in connection with activities associated with his account and all other elements

and components of the Services excluding Your Content and third party content.

"Third Party Content" means content that comes from parties other than NIM NIM or its

users and is available on the Services.

“Content provider” shall be any person or persons engaged in providing information about

their business on the Platform.

“Goods” shall include clothes, apparel, shoes and other fabric.

“User” shall include all the users who sign up on the Platform.

“Us”, “our” “We” Shall denote the Company in this agreement.

“You”, “He”, “Your” Shall denote the User.


In these Terms and Conditions (hereinafter referred to as T&C) unless the context otherwisePrivate and Confidential

For Discussion Purposes only


2.1. Words importing the singular will include the plural. Words importing the masculine gender will

include the feminine or neuter and vice versa. Words importing persons will include companies.

2.2. Any reference in these T&C to any statue or regulation is deemed to include all amendments

and revisions made from time to time to that statute or regulation and any re-enactments


2.3. Where any Party’s consent or approval is required pursuant to any provision of these T&C such

consent or approval will be required for each separate occasion notwithstanding any prior

consent or approval obtained for the like purpose on a prior occasion.

2.4. These T&C will in all events be construed as a whole, according to its fair meaning, and not

strictly for or against a party merely because that party (or the party's legal representative)

drafted the T&C.

2.5. The headings, titles, and captions contained in these T&C are merely for reference and do not

define, limit, extend, or describe the scope of these T&C or any provision herein.

2.6. The word “including” means “including, without limitation.”

2.7. A natural person includes a juristic person and vice versa;Private and Confidential


3.1. The Company is engaged in the business of rendering laundry, dry cleaning, deep shoe cleaning

and shoe repair services.

3.2. The User understands, acknowledges and affirms that under no circumstances, for any reason

whatsoever, shall the Company be deemed to be an agent of any Content Provider.

3.3. The User understands, acknowledges and affirms that under no circumstances, for any reason

whatsoever, shall any Content Provider be deemed to be an agent of the Company.

3.4. The User understands, acknowledges and affirms that under no circumstances, for any reason

whatsoever, shall the Company be deemed to be an agent of the User.

3.5. The User understands, acknowledges and affirms that there exists no vicarious liability of the

Company with respect to the Content Provider. For the avoidance of doubt, it is hereby

clarified that the Company shall not be held liable, under any circumstance and/or reason

whatsoever, of the actions or the omissions of the Content Provider.

3.6. If the Company decides to change this Terms, they shall notify the changes to this Terms to

the User through its Portal. However, the Company shall only inform such changes to the User

which shall have a direct impact to his/her functionality, interaction and usage of the Portal.Private and Confidential


4.1. The User understands and acknowledges that NIM NIM shall take reasonable precautions to

ensure that the apparel or shoes deposited are in pristine condition after wash or a shoe

treatment as applicable.

4.2. Subject to clause 4.1 the User understands and acknowledges that NIM NIM takes no

responsibility for any damage caused to apparel or shoe during execution of laundry or shoe

repair services.

4.3. The User shall in case of special care of fabric mention the same via a note to the pickup boy

for any apparel or any specific instruction in writing for any particular shoe repair/ cleaning

charges of such special treatment shall be incurred by the User.

4.4. The User understands and acknowledges that NIM NIM shall not be held liable for loss of

apparel or footwear due to wrongful address or receiver appointed and intimated by the User.

4.5. The User understands and acknowledges that washing the following fabrics in mechanized

laundry as specified in Schedule 1 of this Terms of Use shall be at the User s risk.

4.6. The User understands and acknowledges that the User shall specify if a particular fabric is to be

hand washed only, under such circumstances applicable charges shall be levied on the User for

such services. Fabrics specified or eligible for hand wash are specified in Schedule 2 of this

Terms of Use.Private and Confidential

For Discussion Purposes only

4.7. The User understands and accepts the fact that the User shall specify caution to be taken while

handing specific expensive shoes and that the User indemnifies the Company for contingent

damage caused to the shoes due to non- availability of instructions. Shoes for which the

Company requires specified instructions for specialized care is specified in Schedule 3 of this

Terms of Use


5.1. The User must create an account in order to use some of the features offered by the Services.

Use of any personal information the user provides to the Company during the account creation

process is governed by the Platform Companies Privacy Policy. The User must keep his

password confidential and is solely responsible for maintaining the confidentiality and security

of his account, all changes and updates submitted through his account, and all activities that

occur in connection with his account.

5.2. The User may also be able to register to use the Services by logging into his account with his

credentials from certain third party social networking sites (e.g., Facebook). The User confirms

that he is the owner of any such social media account and that he is entitled to disclose your

social media login information to the Company. He authorizes us to collect his authentication

information, and other information that may be available on or through his social media

account consistent with his applicable settings and instructions.

5.3. In creating an account and/or ordering pickup of goods, the User represents to us that all

information provided to us in such process is true, accurate and correct, and that he will update

his information as and when necessary in order to keep it accurate. The User shall not

impersonate someone else, create or use an account for anyone other than yourself, provide anPrivate and Confidential

For Discussion Purposes only

email address other than your own, create multiple accounts or except as otherwise authorized

by us, or provide or use false information to obtain access to someone else’s account on the

Services that he is not legally entitled to claim. He acknowledges that any false claiming of a

business listing may cause The

Company or third parties to incur substantial economic

damages and losses for which he may be held liable and accountable.

5.4. The User is also responsible for all activities that occur in his account. He agrees to notify us

immediately of any unauthorized use of his account in order to enable us to take necessary

corrective action. He also agrees that he will not allow any third party to use his account for the

purpose of transacting activities in his name on the Services.

5.5. By creating an account, The User agrees to receive certain communications in connection with

the Site or Services. For example, he might receive information of related vendors and Third

Parties. He can opt-out or manage your preferences regarding non-essential communications

through account settings.[Entre Legal Note : Just in case NIM NIM has such provisions].

5.6. The User shall enlist the number of items to be picked up from the pick up point and provide

an itinerary of the same at the end point or delivery point after due laundry services are

rendered the User shall verify and acknowledge such itinerary of delivery and in case of lost

goods report the same to the Company via mail or telephonic communication within 48 hours

of such occurrence.

5.7. Without limiting the generality of these Terms, in using the Services, the User specifically agrees

not to post or transmit any content on the Platform or the Messaging service through its chat

box attached to it (including review) or engage in any activity that, in our sole discretion:

5.7.1. Violate our Guidelines and Policies;Private and Confidential

For Discussion Purposes only

5.7.2. Is harmful, threatening, abusive, harassing, tortious, indecent, defamatory, discriminatory,

vulgar, profane, obscene, libelous, hateful or otherwise objectionable, invasive of

another’s privacy, relating or encouraging money laundering or gambling;

5.7.3. Constitutes an inauthentic or knowingly erroneous review, or does not address the goods

and services, atmosphere, or other attributes of the business you are reviewing.

5.7.4. Contains material that violates the standards of good taste or the standards of the


5.7.5. Violates any third-party right, including, but not limited to, right of privacy, right of

publicity, copyright, trademark, patent, trade secret, or any other intellectual property or

proprietary rights;

5.7.6. Accuses others of illegal activity, or describes physical confrontations;

5.7.7. Alleges any matter related to health code violations requiring healthcare department

reporting. Refer to our Guidelines and Policies for more details about health code


5.7.8. Is illegal, or violates any federal, state, or local law or regulation (for example, by

disclosing or trading on inside information in violation of securities law);

5.7.9. Attempts to impersonate another person or entity;

5.7.10.Disguises or attempts to disguise the origin of Your Content, including but not limited to

by: (i) submitting Your Content under a false name or false pretenses; or

(ii) disguising or attempting to disguise the IP address from which Your Content is

submitted;Private and Confidential

For Discussion Purposes only

5.7.11.Constitutes a form of deceptive advertisement or causes, or is a result of, a conflict of


5.7.12.Is commercial in nature, including but not limited to spam, surveys, contests, pyramid

schemes, postings or reviews submitted or removed in exchange for payment, postings or

reviews submitted or removed by or at the request of the business being reviewed, or

other advertising materials;

5.7.13.Asserts or implies that Your Content is in any way sponsored or endorsed by us;

5.7.14.Contains material that is not in English or, in the case of products provided in foreign

languages, the language relevant to such products;

5.7.15.Falsely states, misrepresents, or conceals your affiliation with another person or entity;

5.7.16.Accesses or uses the account of another user without permission;

5.7.17.Distributes computer viruses or other code, files, or programs that interrupt, destroy, or

limit the functionality of any computer software or hardware or electronic

communications equipment;

5.7.18.Interferes with, disrupts, or destroys the functionality or use of any features of the

Services or the servers or networks connected to the Services;

5.7.19.“Hacks” or accesses without permission our proprietary or confidential records, those of

another user, or those of anyone else;

5.7.20.Violates any contract or fiduciary relationship (for example, by disclosing proprietary or

confidential information of your employer or client in breach of any employment,

consulting, or non-disclosure agreement);Private and Confidential

For Discussion Purposes only

5.7.21.Decompiles, reverse engineers, disassembles or otherwise attempt to derive source code

from the Services;

5.7.22.Removes, circumvents, disables, damages or otherwise interferes with security-related

features, or features that enforce limitations on use of, the Services;

5.7.23.Violates the restrictions in any robot exclusion headers on the Services, if any, or bypasses

or circumvents other measures employed to prevent or limit access to the Services;

5.7.24.Collects, accesses, or stores personal information about other users of the Services;

5.7.25.Is posted by a bot;

5.7.26.Harms minor in any way;

5.7.27.Threatens the unity, integrity, defense, security or sovereignty of India or of the country

of use, friendly relations with foreign states, or public order or causes incitement to the

commission of any cognizable offence or prevents investigation of any offence or is

insulting any other nation;

5.7.28.Modifies, copies, scrapes or crawls, displays, publishes, licenses, sells, rents, leases, lends,

transfers or otherwise commercialize any rights to the Services or Our Content; or

5.7.29.Attempts to do any of the foregoing.

5.8. The User acknowledges that The Company has no obligation to monitor him – or anyone

else’s – access to or use of the Services for violations of the Terms, or to review or edit any

content. However, we have the right to do so for the purpose of operating and improving the

Services (including without limitation for fraud prevention, risk assessment, investigation and

customer support purposes), to ensure the Users compliance with the Terms and to complyPrivate and Confidential

For Discussion Purposes only

with applicable law or the order or requirement of legal process, a court, consent decree,

administrative agency or other governmental body.

5.9. The User hereby agrees and assures that the Company that the Site/Services shall be used for

lawful purposes only and that you will not violate laws, regulations, ordinances or other such

requirements of any applicable Federal, State or local government or international law(s).The

User shall not upload, post, email, transmit or otherwise make available any unsolicited or

unauthorized advertising, promotional materials, junk mail, spam mail, chain letters or any other

form of solicitation, encumber or suffer to exist any lien or security interest on the subject

matter of these Terms or to make any representation or warranty on behalf of the Company in

any form or manner whatsoever..


The User shall be liable for the pickup and drop of goods when they voluntarily rescind to

avail such services from the Company.


The User understands and agrees that the Company is in no way liable for the safekeeping

and condition of the goods once handed over to the User or a receiver appointed by him/ her

for pick up and drop of goods.


The User understands and agrees that the Company shall be not liable for safe custody of

the goods after intimation of pickup has been sent to the user and a reasonable period of 24

hours has elapse since issuance of such notification.


The User understands and agrees that it shall be the Users duty to instruct the Company

and issue specific instructions in documented forms provided by the Company for any special

treatment and care for the goods for which the User is duty bound to pay specified charges as

will be conveyed to him/her at the end of billing process.Private and Confidential

For Discussion Purposes only

6. Termination Of Account On Events Of Default:

Any User Account may be downgraded, temporarily disabled and/or terminated, if following events

occur (hereinafter referred to as “Events of Default”):

6.1. User posts unauthorized commercial communications (such as spam) on the platform.

6.2. User collects any Content, or otherwise accesses platform, using automated means (such as

harvesting bots, robots, spiders, or scrapers) without Company’s prior permission.

6.3. The User engages in unlawful multi-level marketing, such as a pyramid scheme, on the platform

6.4. The User uploads viruses or other malicious code.

6.5. The User solicits login information or access an account belonging to someone else.

6.6. The User bullies, intimidates, or harasses any other User.

6.7. The User posts content that: is hate speech, threatening, or pornographic; incites violence; or

contains nudity or graphic or gratuitous violence.

6.8. The User develops or operates a third-party application containing alcohol-related, dating or

other mature content (including advertisements) without appropriate age-based restrictions.

6.9. The User uses the platform to do anything unlawful, misleading, malicious, or discriminatory.


The User does anything that could disable, overburden, or impair the proper working or

appearance of the Company, such as a denial of service attack or interference with page

rendering or other platforms functionality.


The User facilitates or encourages any violations of this Terms of Use or any of the platform

companies policiesPrivate and Confidential

For Discussion Purposes only


The User provides any false personal information on the platform, or creates an account for

anyone else other than himself/herself without permission of that Person and/or the


6.13. The User creates more than one User Account.

6.14. If the User creates another User Account after the Company disables his/her account,

without its permission.

6.15. If the User is under the age of 18.

6.16. If the User is a convicted sex offender.

6.17. If the contact information of the User is not accurate and up-to-date.

6.18. The User shares his/her password, lets anyone else access his/her account, and/or do

anything else that might jeopardize the security of his/her User Account.


If the User selects a username or similar identifier for his/her User Account and platform

believes it is inappropriate.


Any Service Provider carries out fraudulent activities and/or otherwise prohibited under

Applicable Law through the Portal.

6.21. Any Service Provider makes a misrepresentation in his/her/its Listing.

6.22. Any Service Provider uses the Portal for any purpose other than those which are specifically

allowed by Company.


If the User uploads, posts, emails, or otherwise transmit any computer routines, files or

programs designed to interrupt, destroy or limit the functionality of any computer software or

hardware or telecommunications equipment;


If the User interferes with or disrupts the Portal and/or networks connected to itPrivate and Confidential

For Discussion Purposes only


If the User takes any action that imposes an unreasonable or disproportionately large load on



infrastructure; or

If the User copies, reproduces, alters, modifies, or publicly displays any information

displayed on

action(s) would

the Portal, or create derivative works from the Portal , to the extent that such

constitute copyright infringement or otherwise violate the intellectual

property rights of the

Company or any other third party, except with the prior written

consent of the Platform Company or the appropriate third party.

7. Customer Complaints:

7.1. Customer complaints/claims of any nature must be submitted within a time span of 30 days

from the date of delivery of goods.

8. Change:


The Company reserves the right to suspend, modify or remove or add content to the

Platform or its Software at its sole discretion with immediate effect and without notice. We shall

not be liable to you for any loss suffered as a result of any changes made or for any

modification or suspension of or discontinuance of the Software or Services and you shall have

no claims against the Company in such regard.

9. links to third-party websites:

9.1. This Platform may contain links to websites operated by parties other than the Company. The

Company does not control such Sites and is not responsible for their contents. Company's

inclusion of hyperlinks to such Sites does not imply any endorsement of the material on suchPrivate and Confidential

For Discussion Purposes only

Sites or any association with their operators. If the User decides to access any of the third party

Sites linked to this Site, the User dos so entirely at his own risk.

10. Payments:


While availing any of the payment method/s available on the Platform, the Company will

not be responsible or assume any liability, whatsoever in respect of any loss or damage arising

directly or indirectly to You due to:

10.1.1. Lack of authorization for any transaction/s, or

10.1.2. Exceeding the preset limit mutually agreed by You and between "Bank/s", or

10.1.3. Any payment issues arising out of the transaction, or

10.1.4. Decline of transaction for any other reason/s


All payments made against the purchases/services on the Platform by you shall be

compulsorily in US Dollars acceptable in the United States of America. Platform will not

facilitate transaction with respect to any other form of currency with respect to the purchases

made on the Platform. Before shipping / delivering your order to you, Seller may request you to

provide supporting documents (including but not limited to Govt. issued ID and address proof)

to establish the ownership of the payment instrument used by you for your purchase.


Transactions, Transaction Price and all commercial terms such as Delivery, Dispatch of

goods and/or services are as per principal to principal bipartite contractual obligations between

the User and NIM NIM , the payment facility is merely used by the User and the Platform toPrivate and Confidential

For Discussion Purposes only

facilitate the completion of the Transaction. Use or losses caused by the use of the payment

facility shall not render the Company liable or responsible for the non-delivery, non-receipt,

non-payment, damage, breach of representations and warranties, non-provision of after sales or

warranty services or fraud as regards the products and /or services listed on the Platform.


You understand, accept and agree that the payment facility provided by the Company is

neither a banking nor financial service but is merely a facilitator providing an electronic,

automated online electronic payment, receiving payment through Cash On Delivery, collection

and remittance facility for the Transactions on the Platform using the existing authorized

banking infrastructure and Credit Card payment gateway networks. Further, by providing

Payment Facility, the Company is neither acting as trustees nor acting in a fiduciary capacity

with respect to the Transaction or the Transaction Price.


Payment Facility for User:

10.5.1. You, as a user, understand that upon initiating a Transaction You are entering into a

legally binding and enforceable contract with the Platform to purchase the products

and /or services from the Platform using the Payment Facility, and You shall pay the

Transaction Price through Your Issuing Bank to the Platform using Payment Facility.

10.5.2. You, as a User, shall electronically notify Payment Facility using the appropriate

Company’s Platform’s features immediately upon Delivery or non- Delivery within thePrivate and Confidential

For Discussion Purposes only

time period as provided in Policies. Non notification by You of Delivery or non-

Delivery within the time period specified in the Policies shall be construed as a deemed

Delivery in respect of that Transaction.

10.5.3. For electronics payments, refund shall be made through payment facility or any

other online banking / electronic funds transfer system approved by the Federal

Reserve Board.

10.5.4. Refund shall be subject to the User complying with Policies.


The Company reserves the right to impose limits on the number of Transactions or

Transaction Price which the Company may receive from on an individual Valid Credit/Debit/

Cash Card / Valid Bank Account/ and such other infrastructure or any other financial

instrument directly or indirectly through payment aggregator or through any such facility

authorized by the Federal Reserve Board to provide enabling support facility for collection and

remittance of payment or by an individual User during any time period, and reserves the right to

refuse to process Transactions exceeding such limit.


The Company reserves the right to refuse to process Transactions by User with a prior

history of questionable charges including without limitation breach of any agreements by the

User with the Company or breach/violation of any law or any charges imposed by Issuing

Bank or breach of any policy.Private and Confidential

For Discussion Purposes only


The Buyer and Seller acknowledge that the Company will not be liable for any damages,

interests or claims etc. resulting from not processing a Transaction/Transaction Price or any

delay in processing a Transaction/Transaction Price which is beyond control of the Company.

11. Logistics:


The Company uses third party service providers as its logistics partner and as such any

product damaged, tampered or lost during delivery is the sole liability of the logistics partner

under no circumstances shall the Company be held liable for any such damage, tampered or

lost goods.

12. Intellectual Property Rights:


The Company is the sole owner or lawful licensee of all the rights to the web site and its

content. Web site content means its design, layout, text, images, graphics, sound, video etc. The

web site content embody trade secrets and intellectual property rights protected under

worldwide copyright and other laws. All title, ownership and intellectual property rights in the

web site and its content shall remain with the Company, its affiliates or licensor's of the

Platform Companies content, as the case may be.


All rights not otherwise claimed under this contract or by the

Company, are hereby

reserved. The information contained in this web site is intended, solely to provide general

information for the personal use of the reader, who accepts full responsibility for its use. The

Company does not represent or endorse the accuracy or reliability of any information, or

advertisements (collectively, the "content") contained on, distributed through, or linked,

downloaded or accessed from any of the Services contained on this web site, or the quality ofPrivate and Confidential

For Discussion Purposes only

any products, information or other materials displayed, or obtained by you as a result of an

advertisement or any other information or offer in or in connection with the Service.

13. Limitation of Liability:


The Company accept no responsibility for any errors or omissions, or for the results

obtained from the use of this information. All information in this web site is provided "AS IS"

with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use

of this information, and without warranty of any kind, express or implied, including, but not

limited to warranties of performance, merchantability and fitness for a particular purpose.

Nothing herein shall to any extent substitute for the independent investigations and the sound

technical and business judgment of the user(s). In no event shall the Company be liable for any

direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with

respect to the Service. User(s) of this site must hereby acknowledge that any reliance upon any

content shall be at their sole risk.


The Company reserves the right, in its sole discretion and without any obligation, to make

improvements to, or correct any error or omissions in any portion of the Service or the

Platform. The User extends a non- exclusive, royalty (including interest) free, irrevocable, Non

transferrable license to all information shared by the end user with the company, directly or

indirectly, when the User holds any or all rights over such information.



For Discussion Purposes only


Any dispute, controversy or claim arising out of or relating to this T&Cs or the validity,

interpretation, breach or termination thereof (“Dispute”), including claims seeking redress or

asserting rights under the Applicable Law shall be amicably settled, in the offices of the

Company in Kolkata through mutual consultation and escalation at such offices of the

Company may designate. If the Dispute is not settled amicably as aforesaid within a period of

[14] (Fourteen) calendar days, the matter would be referred to arbitration in accordance with the

provisions of the Federal Arbitration Act . The Parties expressly agree to the process of fast

track Arbitration. Arbitration shall be presided over by a sole arbitrator mutually appointed by

the Company and the User.


The arbitration proceedings shall be conducted in the English language. The venue as well as

the seat of the arbitration proceedings shall be the City of Boston.


This Privacy Policy and the and/or any Ancillary Documentation thereto shall be construed

and be governed by and construed in accordance with the laws of the State laws of

Massachusetts and Federal Laws of the United States of America , The User and the Company

agree and undertake that any controversy or claim arising out of or relating to these T&Cs

and/or any Ancillary Documentation thereto shall be adjudicated exclusively before a competent

court of jurisdiction in Boston, Massachusetts .Private and Confidential

For Discussion Purposes only

The User

understands, accepts and acknowledges the following disclaimer before

acceptance of any services rendered by NIM NIM.


We at NIM NIM are not responsible for are not responsible for articles not claimed, any

lost or unclaimed articles shall be dealt with in accordance with state regulations.

We at NIM NIM take utmost care in processing articles entrusted to us and use such

processes which in our opinion and to the best of our knowledge are best suited to the

nature and condition of the fabric or constituent material of footwear. Nevertheless NIM

NIM does not assume responsibility for inherent weakness of or defect in the fabric of

an apparel or the constituent material of the footwear which are not readily apparent

before it being subjected to due process of laundry or deep shoe cleaning respectively.

Such conditions apply particularly but not exclusively to suede leather shoes, silk

garments, satin, double faced fabrics, vinyl’s, polyurethanes. Notwithstanding anything

mentioned above NIM NIM does not take liability for damage caused to trimmings,

buckles, beads, buttons, bells and sequins on an apparel undergoing the process of

mechanized laundry. During the process of laundering NIM NIM does not guarantee

against colour discharge , shrinkage of fabric or damage caused due to weak

constitution of said fabric.