Getting Started

What is NimNim?

We are a real-time on-demand pick up and drop off service for your most mundane tasks: Laundry, Dry-Cleaning, Shoe Care, and Alterations. We’re driven by convenience and customer service!

How does the service work?

Download the app. Choose your services. Enter your order details and hit submit. We’ll take care of the rest!

How can I schedule my first pick up?

Simply create an account, choose your task, select your pickup and drop off times, leave any specifics in the ‘Notes’ section.
Put your items in a proper bag for transportation, then sit back and relax, you’ve got 24 hours.

How will I know my order has been submitted?

You will receive an email confirmation to ensure your order has been properly submitted.
You will receive an SMS message from your NimNim Consultant when he/she is on the way!

Do I need to separate colors for laundry?

No, leave it to the pros. We’ll separate your laundry for you!

Can I add special instructions?

Of course!! If you don’t find the customization to meet your needs in the app, just leave a description in the ‘Notes’ section and/or reach out to us at support@getnimnim.com or (857)-244-9560 for further assistance.

App Function

How can I reset my password?

You can reset your password by clicking on the ‘Forgot Password’ link on the login screen and follow steps provided.
If that doesn’t work, reach out to support@getnimnim.com or (857)-244-9560 for further assistance.

How can I update my address?

Update your address by editing your profile details in the ‘Profile’ section of the app.

Can I specify my preferences in the app and save them for my next order?

Currently this is not an option. In our upcoming version, NimNim 2.0, this will be option.
For the time being please utilize our ‘Notes’ section for any specific requests.

Can I communicate with my Consultant (driver)?

Yes. Once your Consultant has reached out to you, feel free to call or text the corresponding number

Pricing/ Billing

How can I pay for NimNim?

You can input your payment credentials into the app when you download it. We accept all major credit/debit cards!
You will be billed at the time of delivery. You can also pay with Cash On Delivery if you specify that in the ‘Notes’ section.

Do I need to submit a minimum order?

We have a minimum of 15 lbs. for Wash, Dry and Fold service and a $20 minimum for Dry-Cleaning only.
A $3.99 delivery charge will be applied for orders under $35.

Will I be charged for bed sheets submitted during Laundry?

You will not be charged extra for your bed sheets! They will be weighed at the regular laundry rate of $1.59/lbs. (*Comforters cost $30/unit).

What If I have items that need to be ‘hang-dried’ (i.e. cannot be dried)?

Please place the items that you wish to be ‘hang-dried’ in a separate bag labeled accordingly. The rate for hang-drying items is $7/lbs. Please understand that the amount of items being hang-dried may impair our ability to get them back to you in 24-hours.

Do you offer a promo code for first-time users?

Yes! Use the code NIMNIM to save $10 on your first order.

Pickup/ Delivery

Can I give special pickup instructions to the driver?

Yes. When the driver sends an SMS notification stating that he/she is on the way, you may respond with text instructions or call as well.

What is the turnaround time for Laundry? Dry-Cleaning? Shoe Care? Alterations?

You can expect a 24-hour turnaround for Laundry and Dry-Cleaning.
Shoe Care and Alterations typically take place within 2-3 business days depending on the severity of the service needed.

Is it possible to change my delivery location or order information after placing a confirmed order?

Yes, it is. We ask that you please reach out to NimNim ASAP at support@getnimnim.com or (857)-244-9560 after placing the order to ensure that you needs may be met.

Do you offer express service?

Yes we do, you can order rush service on the app for an additional $20.

Do I need to return the NimNim Bag?

No, these environmentally friendly bags are for you to keep. Use our bag over and over, when you need a new one let us know!
Let’s save the planet together.

What if I need to reschedule?

Please reach out to support@getnimnim.com or (857)-244-9560 ASAP, preferably 1 hour prior to your scheduled delivery.
We understand things happen, please let us know as early as possible so everyone can enjoy the NimNim service.

What if I need to cancel my NimNim order?

Reach out to NimNim as soon as you realize that you want to cancel your order. No penalties!
Just please make sure that someone at support@getnimnim.com or (857)-244-9560 confirms your cancellation!

Will I receive a notification when my items are ready are ready for drop of?

Yes! You will receive SMS messages on your smartphone when NimNim is on the way!

Who will pick up my clothes?

A NimNim Consultant will pick up your clothes. Feel free to ask them anything.

How long will it take for my clothes to come back?

It will take 24-hours from your pickup time to get your clothes back!

Do shoes and tailoring require more time?

Yes shoe care and tailoring typically take between 2-3 business days depending on the necessary care. We don’t want to rush those jobs!