Getting Started

What is NimNim?

It is a real-time OnDemand pick up and drop off service for your most mundane tasks: Laundry, Dry-Cleaning, Shoe Care, and Alterations. We’re driven by convenience and customer service.

How does the service work?

Download the app (You’ve already done this). Choose specific service. Enter order accordingly. Submit.

How can I schedule my first pick up?

Simply create an account, choose your task, select your pickup and drop off times, leave any specifics in the ‘Notes’ section. Put your items in a proper bag for transportation, then sit back and relax, you’ve got 24 hours.

How will I know my order has been submitted?

You will receive an email confirmation to ensure your order has been properly submitted. You will receive an SMS message from your NimNim Consultant when he/she is on the way!!

Do I need to separate colors for laundry?

No, leave it to the pros. We’ll take care of that and separate/wash your clothes accordingly.

Can I add special instructions?

Of course!! If you don’t find the customizations to meet your need in the app, leave a description in the ‘Notes’ section and/or reach out to us at team@getnimnim.com or (857)-244-9560 for further assistance.

App Function

How can I reset my password?

You can reset your password by clicking on the ‘Forgot Password’ link on the login screen and follow steps provided. If that doesn’t work, reach out to team@getnimnim.com or (857)-244-9560 for further assistance.

How can I update my address?

Update your address by editing your profile details in the ‘Profile’ section of the app.

How can I refer NimNim to a friends?

You can refer NimNim to your friends by sharing your unique coupon code via email or social media.

Can I specify my preferences in the app and save them for my next order?

Currently this is not an option. In our upcoming version, NimNim 2.0, this will be option. For the time being please utilize our ‘Notes’ section for any specific requests.

Can I communicate with my Consultant (driver)?

Yes. Once your Consultant has reached out to you, feel free to call or text the corresponding number. It’s alive!

Delivery

What is the turnaround time for Laundry? Dry-Cleaning? Shoe Care? Alterations?

You can expect a 24-hour turnaround for Laundry and Dry-Cleaning. Shoe Care and Alterations typically take place within 2-3 business days depending on the severity of the service needed.

Do you offer express service?

Yes we do. Please submit all items by 8am to ensure same day service. Please reach out to team@getnimnim.com or (857)-244-9560 to ensure that your needs can be met.

Do I need to return the ‘NimNim Bag’?

No, these environmentally friendly bags are for you to keep. Use our bag over and over, when you need a new one let us know. Let’s save the planet together.

What if I need to reschedule?

Please reach out to team@getnimnim.com or (857)-244-9560 ASAP, preferably 1 hour prior to your order. We understand things happen, let us know as early as possible so everyone can enjoy the NimNim service.

Pricing/ Billing

How can I pay for NimNim?

You can input your payment credentials into the app when you download it. You will be billed at the time of delivery. You can also pay via Cash On Delivery or Venmo. The security of your information is important to us.

Do I need to submit a minimum order?

We have a minimum of 15 lbs. for Wash, Dry and Fold service and a $20 minimum for Dry-Cleaning. A $3.99 delivery charge will be applied for orders under $35.


What are Loyalty Rewards (family points)? And what does it mean?

Loyalty Rewards means that the more frequent you clean your clothes, the more nimnim credit you get. With every $100 spent towards NimNim servie, you receive a $5 credit.

Will I be charged for bed sheets submitted during Laundry?

You will not be charged extra for your bed sheets. They will be weighed at a rate of $1.59/lbs. (*Comforters cost $30/unit).

What If I have items that need to be ‘hang-dried’ (i.e. cannot be dried)?

Please place the items that you wish to be ‘hang-dried’ in a separate bag labeled accordingly. The rate for hang-drying items is $7/lbs. Please understand that the amount of items being hang-dried may impair our ability to get them back to you in 24-hours.

Pickup/ Delivery

Is it possible to change my delivery location or order information after placing a confirmed order?

Yes, it is. We ask that you please reach out to NimNim ASAP after placing the order to ensure that you needs may be met.

Can I get rush service?

Yes, you can ask for rush service in the ‘Notes’ section. Please reach out to us prior to placing your order to ensure that your needs can be met.

Can I give special pickup instructions to the driver?

Yes. When the driver sends an SMS notification stating that he is on the way, you may respond with text instructions or call as well.

What if I need to cancel my NimNim order?

Reach out to NimNim as soon as you realize that you want to cancel your order. No penalties. Phone, email, text. Ensure that someone has gotten back to you.

Will I receive a notification when my items are ready are ready for drop of?

Yes! You will receive SMS messages on your smartphone when NimNim is on the way!!

Who will pick up my clothes?

A NimNim Consultant will pick up your clothes. Feel Free to ask him anything.

Will I get a notification?

Yes. Check your smartphone for SMS notifications. It’s a live number connected to your driver.

How long will it take for my clothes to come back?

It will take 24-hours from your pickup time to get your clothes back.

Cleaning Process

Do shoes and tailoring require more time?

Shoe care and tailoring typically take between 2-3 business days depending on the necessary care. We don’t want to rush this!